Driven by Service.
Since 1961.
-
IMA is where service represents a core value
At IMA, service complements our technological expertise.
Research, development, and innovation underpin our solutions, while our services are designed to provide reliable support to our customers. -
Partnering customers to ensure quality over time
When a processing or packaging line is designed around specific manufacturing requirements, service is a carefully balanced mix of expertise, rapid intervention and in-depth knowledge of the solutions supplied.
Fill in the form and let our after sales experts reach out to you.
Service Areas
Consulting and Analytical Services
Expertise that drives performance
IMA Group’s Consulting & Analytical Services help you enhance efficiency, ensure product quality and protect your digital infrastructure. With a data-driven approach and in-depth technical know-how, we support your operations through targeted, high-impact solutions.
Documentation
Your knowledge hub for every machine, every moment.
In the world of automated manufacturing, documentation is more than a technical requirement – it’s the foundation of operational excellence. At IMA, we’ve transformed documentation into a strategic asset, offering our customers a seamless experience that blends tradition and innovation.Whether you prefer the tactile reassurance of printed manuals or the agility of digital platforms, IMA ensures that every piece of information you need is accessible, reliable, and always up-to-date.
Spare Parts
Original components for maximum reliability
IMA Group provides genuine spare parts designed to maintain the highest performance and safety standards of your equipment. With fast availability and guaranteed compatibility, we help you minimise downtime and extend the lifecycle of your machines
Size Parts, Updgrades and revamping
Extend your machine’s life. Unlock new performance.
In a fast-evolving manufacturing landscape, flexibility and efficiency are key. IMA’s Size Parts, Upgrades & Revamping service is designed to help customers adapt their equipment to new production needs, maintain peak performance and extend the lifecycle of their investment.
Technical support
Expert assistance, whenever you need it
IMA Group’s Technical Support services ensure your equipment runs at peak performance throughout its lifecycle. From remote guidance to advanced virtual solutions, we provide fast, reliable, and proactive support to minimise downtime and optimise operations.
Training
Training designed to enhance your installed base
We improve the efficiency of your installed base by providing your operators with all the necessary skills through structured learning paths, tailored content, and advanced digital tools. Our dedicated online portal ensures quick access to training materials, course scheduling, and progress tracking.
Troubleshooting
AI-powered support for smarter, more reliable operations
Leveraging advanced artificial intelligence, IMA Group enhances troubleshooting and technical support through a proactive, data-driven approach. By anticipating potential issues before they impact production, AI helps improve equipment reliability, increase plant availability and reduce the risk of unplanned downtime. The result is faster issue resolution, optimised response times and a consistently higher level of service across your operations.
Service Selection
Documentation
Calibration Procedures
IMA’s calibration protocols, aligned with GMP regulatory requirements.
Consulting & Analytical Services, Troubleshooting
Control Room
IMA’s Control Room remotely monitors machine performance, providing real-time insights and proactive support to keep operations running smoothly.
Documentation, Spare Parts, Troubleshooting, Training
Customer Service Portal
IMA’s digital service platform gives you instant access to documentation, support requests, service updates, and machine-related information.
Troubleshooting
Easy Contact
IMA’s Easy Contact APP provides a direct connection to our experts, ensuring faster communication and efficient issue management.
Consulting & Analitycal Services, Troubleshooting
INTELLECTA™
IMA’s AI-powered Intellecta™ platform transforms machine data into actionable insights, helping improve efficiency, reliability, and decision-making.
Spare Parts
MyIMA Spare Parts
IMA’s MyIMA Spare Parts portal simplifies the identification, ordering, and tracking of genuine components for your equipment.
Consulting & Analytical Services
OEE & Line Audit
IMA’s OEE & Line Audit assesses line performance, identifies inefficiencies, and delivers recommendations to increase productivity.
Spare Parts
Premium Delivery
IMA’s Premium Delivery service prioritizes critical spare parts productions and shipments, helping reduce downtime and restore production faster.
Technical support
Production Support
IMA’s Production Support service provides expert guidance to optimize processes, improve output quality, and enhance operational efficiency.
Technical Support
Programmed Maintenance
IMA’s Programmed Maintenance plans help prevent unexpected failures, extend equipment lifetime, and ensure maximum availability.
Technical Support
Remote FAT
IMA’s Remote FAT solution allows equipment testing and validation from anywhere, reducing travel time and accelerating project execution.
Training
Skillgate for Business
IMA’s Skillgate for Business platform delivers tailored training programs, helping teams develop skills and improve performance.
Documentation, Spare Parts, Troubleshooting, Training
Smart Service Suite APP
IMA’s Smart Service Suite App provides mobile access to support services, machine information, and maintenance tools anytime, anywhere.
Consulting & Analytical Services
Virtual Mock-up
IMA’s Virtual Mock-up technology creates interactive 3D environments for physical equipment review, validation, and collaborative design decisions.
Latest news
Event
Webinar: Elevate process, maximize flexibility
• ONLINE EVENT
Event
IMA at VNPCA GMP Workshop 2026 in Vietnam
From to • Ho Chi Minh City, Vietnam
Event
ALLPacK INDONESIA
From to • Jakarta, Indonesia
Event
Fill in the form and let our after sales experts reach out to you.