Product Security
Product Quality and Cybersecurity Reporting
The quality and safety of our machines represent the highest priority for the IMA Group.
Our Quality Management System encompasses procedures governing business processes that incorporate the requirements set forth by applicable European directives, including those relating to cybersecurity.
To this end, IMA provides its customers with a dedicated communication channel for reporting any exploited vulnerabilities or cybersecurity incidents involving our machines. This enables timely assessment and management of the event, ensuring prompt support is provided to the customer.
Do you wish to report an exploited vulnerability or a cybersecurity incident?
If you suspect that a vulnerability affecting one of our machines may have been exploited for unintended activities (e.g. unauthorized access or anomalous operations), or that an incident has occurred which may have compromised the availability, authenticity, integrity, or confidentiality of data or critical machine functions, you may use the link below to notify us.
To ensure that your report is handled accurately and promptly, it is important to provide the basic information regarding the event, including in particular:
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IMA machine type and serial number as indicated on the manufacturer’s identification nameplate affixed to the machine
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Address and Country where the machine is installed
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Identification of the reporting party and relevant contact details
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A description of the event, as detailed as possible (machine status, symptoms, observed effects)
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Reason for suspecting a cybersecurity incident or the exploitation of a vulnerability
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Any actions already undertaken following the event and the current status of the machine
How to submit the report
1.
Login or sign up to the IMA Private Area
2.
Report a Vulnerability or Cybersecurity Incident