Technical Support is much more than solving issues when they occur. It is a comprehensive set of services designed to help customers successfully bring equipment into production, maintain performance over time, support operational teams and unlock the full value of their investment.
Whether during commissioning, installation, daily production activities or long-term optimization initiatives, IMA specialists support customers with a combination of technical expertise, digital tools and advanced service solutions aimed at increasing equipment availability, reliability and operational efficiency.

Every production system goes through different stages, each with its own challenges.
Before a machine enters production, activities such as Factory Acceptance Testing, logistics management, installation and commissioning help ensure that equipment is delivered, configured and validated according to project requirements. During this phase, services such as FAT, SAT, Virtual Commissioning, Installation Support and Project Management contribute to a smooth transition from project completion to operational readiness.

Once production begins, the focus shifts from implementation to operational continuity. Technical assistance, maintenance support, calibration activities, production support and specialist expertise help customers maintain performance while reducing operational risks and responding efficiently to changing production needs.

As facilities become increasingly connected, digital solutions further extend the role of Technical Support. Real-time access to information, remote services, centralized support platforms and advanced analytics create new opportunities to improve responsiveness, optimize maintenance activities and support data-driven decision making.
To support this evolution, IMA has developed a portfolio of solutions that combines field expertise with digital technologies, connected services and Artificial Intelligence.