​Service Desk

IMA Easy Contact

For faster technical support

When machine failures or downtime occur, every second counts. IMA Easy Contact is the dedicated app that simplifies and accelerates the process of requesting technical assistance, helping you restore production quickly and efficiently.

What is IMA Easy Contact?

IMA Easy Contact is a mobile application designed to open service tickets in just a few steps. It ensures direct communication with IMA experts and provides all the necessary information to start troubleshooting immediately.

How it works

  1. 1.

    Scan the QR Code

    Open the app and frame the QR code located on the machine.

  2. 2.

    Fill in the form

    Enter machine details, describe the issue, and attach audio/video materials if needed.

  3. 3.

    Get expert support

    An IMA specialist contacts your technician to guide them through the required procedures on-site

(Note: The service does not include costs related to IMA personnel involved in remote assistance.)

Key features

  1. Key features

    Offline form filling

    Complete the request even without a connection; the app sends it automatically when online.

  2. Key features

    Serial number control

    Ensures correct machine identification for accurate ticket assignment.

  3. Key features

    Multi-device compatibility

    Works on smartphones and tablets (iOS and Android).

  4. Key features

    Multilingual support

    Available in multiple languages for global accessibility.

  5. Key features

    Media attachments

    Attach photos, videos, and audio files to speed up diagnosis.

Benefits

  1. Benefits

    Faster assistance

    Reduce downtime with immediate ticket creation and expert guidance.

  2. Benefits

    Simplified process

    No complex steps -just scan, fill, and submit.

  3. Benefits

    Traceability

    Keep track of ticket status and history for better service management.

Why choose IMA Easy Contact

  • Quick and intuitive interface.
  • Direct link to IMA technical experts.
  • Compatible with multiple devices and languages.
  • Designed to minimise production interruptions.

Related services

Training​

Production Support

Designed to provide hands-on technical assistance during start-up and early production stages.

Troubleshooting​

To provide immediate and effective support to resolve issues quickly and minimize downtime.

Need more information about this service and IMA’s solutions for your industry? Fill in the form and let IMA sales experts reach out to you.

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