Services
Spare Parts Services
Spare Parts Services
The right strategy, throughout your equipment lifecycle.
Keeping machines and production lines running efficiently requires more than having spare parts available when a problem occurs. It means planning ahead, identifying critical components, anticipating maintenance requirements and managing procurement according to actual production priorities.
IMA Spare Parts Services provide a structured portfolio of solutions designed to support customers throughout the equipment lifecycle, from first supply to preventive maintenance, urgent requirements and component obsolescence. A flexible approach that combines IMA technical expertise, detailed spare parts information and dedicated supply solutions to help customers improve availability, simplify procurement and protect their investment over time.
Premium Delivery
When selected spare parts are needed quickly, IMA Premium Delivery provides a dedicated fast-track channel with priority processing. Eligible components are identified in advance and managed through dedicated supplier networks and inventory policies.
Value & Benefits
Faster spare parts delivery and restocking
Priority supply for selected components
Reduced production downtime
Smart management through an easy-to-consult list
Spare Parts Packs
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First Supply Pack
The IMA Spare Parts First Supply Pack defines the initial spare parts provision supplied together with the production line. Prior to shipment, customers can review the spares list with IMA specialists to tailor it to their specific production and operational requirements. This allows the parts to be delivered together with the new line, ensuring immediate availability.
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Preventive Maintenance Pack
The IMA Preventive Maintenance Pack helps customers organise the spare parts required for effective preventive maintenance. This allows customers to gain early visibility of the spare parts recommended throughout the different stages of the maintenance process, before implementing the corresponding Service Level Agreement and Maintenance Plan.
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Emergency Level I Pack
Some components have a particularly significant impact on machine availability if a failure or malfunction occurs. The IMA Emergency Level I Pack identifies the spare parts considered critical and recommends which parts should be kept in the customer’s warehouse to optimize maintenance operations and reduce downtime.
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Fixed Pricebook
The IMA Spare Parts Fixed Pricebook allows customers to define a selected spare parts list and agree the associated prices for a specific period, such as six months or one year. This approach helps protect purchasing conditions and support automatic warehouse reordering without requiring a preliminary quotation.
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Electrical Obsolescence Service
The IMA Spare Parts Electrical Obsolescence service gives customers a clear overview of obsolete electrical components installed on a machine or production line. For every identified component, the analysis indicates the appropriate replacement approach.
Smart Spart Parts
management platforms
Customer Service Portal
Access Spare Parts through your Customer Service Portal
The IMA Customer Service Portal provides customers with a dedicated digital access point for their After Sales requirements, including spare parts.
A convenient way to connect your installed equipment with the IMA service ecosystem and manage your spare parts requirements through a digital channel.MyIMA Spare parts
Simplify and speed up your spare parts orders
MyIMA Spare Parts is IMA’s e-commerce platform dedicated to spare parts procurement, providing customers with direct access to original IMA components and real-time information.
Available 24/7, the platform allows users to check spare parts availability and prices, create offers and submit orders through a simple digital process.
An intuitive catalogue also makes it easier to find equipment-specific components or search by part code, with interactive drawings linking individual components to their detailed informationSmart Service Suite App
Spare parts support, directly from the production floor
With the IMA Smart Service Suite App, spare parts information can be accessed directly where it is needed: close to the machine.
The interactive Spare Parts Catalogue helps operators quickly identify components through intuitive machine navigation, create customised spare parts lists and easily export and share them with the relevant internal department.
This simplifies component identification, speeds up request management and provides a smoother path towards formal order processing.
A spare parts strategy
built around your equipment
From initial provisioning to scheduled maintenance, emergency stock, purchasing predictability and obsolescence management, IMA Spare Parts Services help turn component management into a structured lifecycle activity.