Training

Production Support & Embedded Engineer

Maximise performance, reduce downtime, enhance operational safety

The Production Support & Embedded Engineer service by IMA is designed to support customers during the most delicate phases: machine start-up, testing, first production batches, and any activity where the presence of an expert truly makes the difference.

With direct assistance from highly qualified technicians, the service ensures continuity, performance, process optimisation, and safer, more efficient line management.

Value and benefits

A dedicated technical presence during production start-up ensures speed, continuity, and efficiency, reducing risks and downtime. The service provides:

  1. Immediate support during critical phases

    A technician at your side to quickly address unexpected issues, enabling immediate line recovery.

  2. Hands-on production assistance

    Direct help for operators and maintenance staff.

  3. Continuous optimisation

    Proactive suggestions to improve performance and stability.

  4. Skill enhancement for in-house staff

    Assessment of technical competency levels and improvement proposals.

  5. Reduced start-up time

    Minimising delays during initial line operation.

  6. Lower downtime costs

    Fewer stoppages mean higher productivity.

Service Product Description

IMA experts dedicated to production support provide complete and structured assistance:

  • Support for operators/maintenance staff during machine start-up and early production stages.
  • Assistance during specific tests and performance trials.
  • Supervision of size changeover activities.
  • Basic instructions for routine maintenance and troubleshooting.
  • Support in correctly using standard documentation (spare parts catalog, instruction manuals, electrical diagrams).
  • Verification of correct application of the customer’s SOPs.

Why choose this service

  1. Immediate efficiency

    Reduces initial criticalities and accelerates the achievement of full production capacity.

  2. Reduced operational risk

    IMA experts ensure that the line is started and managed according to the highest standards.

  3. Strengthening internal skills

    Customer personnel gain autonomy, confidence, and know-how through direct knowledge transfer.

  4. Flexible and scalable service

    Available for single machines or complete lines, for short periods or long-term projects.

When to choose Production Support & Embedded Engineer

  • New installations or complex start-ups

  • Highly automated lines or advanced technologies

  • Personnel turnover or rapid training needs

  • Critical productions with high efficiency requirements

Need more information about this service and IMA’s solutions for your industry? Fill in the form and let IMA sales experts reach out to you.

Discover our complete range
of services

Back to IMA Services