Service Desk
IMA Easy Contact
For faster technical support
When machine failures or downtime occur, every second counts. IMA Easy Contact is the dedicated app that simplifies and accelerates the process of requesting technical assistance, helping you restore production quickly and efficiently.
What is IMA Easy Contact?
IMA Easy Contact is a mobile application designed to open service tickets in just a few steps. It ensures direct communication with IMA experts and provides all the necessary information to start troubleshooting immediately.
How it works
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1.
Scan the QR Code
Open the app and frame the QR code located on the machine.
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2.
Fill in the form
Enter machine details, describe the issue, and attach audio/video materials if needed.
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3.
Get expert support
An IMA specialist contacts your technician to guide them through the required procedures on-site
(Note: The service does not include costs related to IMA personnel involved in remote assistance.)
Key features
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Key features
Offline form filling
Complete the request even without a connection; the app sends it automatically when online.
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Key features
Serial number control
Ensures correct machine identification for accurate ticket assignment.
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Key features
Multi-device compatibility
Works on smartphones and tablets (iOS and Android).
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Key features
Multilingual support
Available in multiple languages for global accessibility.
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Key features
Media attachments
Attach photos, videos, and audio files to speed up diagnosis.
Benefits
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Benefits
Faster assistance
Reduce downtime with immediate ticket creation and expert guidance.
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Benefits
Simplified process
No complex steps -just scan, fill, and submit.
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Benefits
Traceability
Keep track of ticket status and history for better service management.
Why choose IMA Easy Contact
- Quick and intuitive interface.
- Direct link to IMA technical experts.
- Compatible with multiple devices and languages.
- Designed to minimise production interruptions.