Documentation
Your knowledge Hub for every machine, every moment.
In the world of automated manufacturing, documentation is more than a technical requirement – it’s the foundation of operational excellence. At IMA, we’ve transformed documentation into a strategic asset, offering our customers a seamless experience that blends tradition and innovation.
Whether you prefer the tactile reassurance of printed manuals or the agility of digital platforms, IMA ensures that every piece of information you need is accessible, reliable, and always up-to-date.
A dual approach
When a new machine is delivered, customers receive a complete set of printed documentation: instruction manuals, HMI guides, functional specifications, and technical drawings. These documents are curated to support installation, operation, and maintenance from day one.
But the real transformation happens in the digital realm. Through platforms like the IMA Smart Service Suite App and the IMA Customer ServicePortal, users gain access to a dynamic documentation ecosystem. Here, content is not only searchable and downloadable – it evolves with the machine, updating automatically with every modification or upgrade.
What you’ll find inside
From the moment you log in, you enter a structured environment where documentation is organised by machine, line, or component. You can explore:
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Interactive manuals
That guide operators through procedures step-by-step
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Schematics and diagrams
Electrical, pneumatic, refrigeration – linked to real componentsSchematics and diagrams
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Datasheets
For third-party parts, searchable by brand and model
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Training content
Including troubleshooting guides and maintenance walkthroughs
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Spare parts catalogues
Navigable and exportable for procurement
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Project archives
Storing historical data and validation records
All of this is available in multiple formats, including PDF, interactive web views, and offline-accessible modules.
Imagine needing to troubleshoot a line during a night shift. With IMA’s digital documentation, you can instantly access the latest version of the manual, search for the component, view its datasheet, and even watch a training video – all from a tablet on the shop floor.
Need to prepare for a format change? The operative guide is already in your favorites. Planning a spare parts order? Export the list directly from the catalogue and send it to your purchasing team.
Documentation becomes a tool for decision-making, training, and continuous improvement.